Overview
At Geula Walks, we are committed to providing quality products and customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or exchange in accordance with the policy below.
Return Eligibility
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition
- Be returned in the original packaging with all tags and accessories included
- Be requested for return within 7 days of delivery
Items Not Eligible for Return
The following items are non-returnable:
- Items damaged due to misuse or negligence
- Customized or special-order items
- Tech accessories once opened
- Products returned without original packaging or missing parts
Return Process
To initiate a return, please follow these steps:
- Contact us at [email protected] with your order number and reason for return
- Our support team will review your request and provide return instructions
- Ship the item back to the provided address (you are responsible for return shipping costs unless the product was defective or incorrect)
Refunds
we accept only cash on delivery (COD):
Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item:
- Contact us within 48 hours of receiving the product at [email protected]
- Please include clear photos of the item and packaging
Late or Missing Return Requests
Returns requested beyond 7 days of delivery may not be accepted. Please contact us promptly to ensure eligibility.
Contact Us
For any return-related questions or to initiate a request, please reach out to:
[email protected]